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ACiQ 5 Ton 15.2 SEER2 Heat Pump Air Handler System Multi-Positional R32

By ACiQ | SKU: GLZS5BA6010-A AMST60DU1300-A | ID: 089380
No Sales Tax - in most states excluding California
Manufacturer Warranty Included
Satisfaction Guarantee - or return within 30 Days
Most Products In Stock - Call or Text (833) 658-3387 for availability
$6,937.00 + FREE SHIPPING

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ACiQ 5 Ton 15.2 SEER2 High Efficiency Heat Pump R32 GLZS5BA6010-A

The ACiQ GLZS5BA6010-A 5 Ton Heat Pump Condenser is engineered to provide energy-efficient heating and cooling for larger homes. With cutting-edge technology and superior build quality, this heat pump condenser offers long-lasting comfort while helping you save money on energy bills. Designed to deliver efficient performance, the GLZS5BA6010-A is perfect for homeowners looking for a reliable, high-efficiency HVAC solution for year-round climate control.

High Efficiency for Significant Savings

The ACiQ GLZS5BA6010-A features a 15.2 SEER2 efficiency rating, ensuring excellent energy savings over time. With its high efficiency, you’ll notice a reduction in energy bills compared to traditional models. This heat pump condenser is an ideal choice for those seeking energy savings without compromising on comfort.

  • 15.2 SEER2 rating helps save up to 12% on energy costs compared to lower efficiency units

  • Improved energy efficiency translates into long-term savings

  • Eco-friendly performance with reduced energy consumption for sustainable living

R-32 Refrigerant for Superior Cooling and Reduced Environmental Impact

The ACiQ GLZS5BA6010-A uses R-32 refrigerant, an eco-friendly option that complies with the Clean Air Act's latest refrigerant requirements. This modern refrigerant ensures superior cooling performance while reducing environmental impact, making it a smart choice for environmentally conscious homeowners.

  • R-32 refrigerant provides optimal cooling and reduces environmental impact

  • Low-GWP refrigerant lowers carbon emissions for eco-friendly operation

  • Complies with the latest Clean Air Act refrigerant standards for environmental sustainability

5 Ton Capacity – Perfect for Large Homes

With a 5-ton capacity, the ACiQ GLZS5BA6010-A is ideally suited for larger homes, typically between 3,000 and 3,500 sq. ft. Depending on insulation and local climate conditions, this heat pump condenser delivers efficient and reliable heating and cooling, ensuring your home stays comfortable year-round.

  • 5-ton capacity covers larger homes, providing consistent heating and cooling

  • Ideal for homes with extensive square footage or higher heating/cooling demands

  • Ensures optimal comfort even in extreme temperature climates when paired with compatible systems

Long-lasting Durability in Any Condition

The ACiQ GLZS5BA6010-A heat pump is designed for durability and reliability. Its rugged cabinet is coated with a baked-on polyester finish, offering resistance against harsh weather conditions. The unit is also compliant with 2010 Florida Building Code standards for hurricane-like conditions when properly installed.

  • Cabinet approved for up to 500 hours of salt spray exposure for superior durability

  • Weather-resistant coating helps prevent rust, corrosion, and paint damage

  • Built to withstand harsh outdoor conditions and protect your investment

Quiet Operation for Maximum Comfort

With advanced SmartShift™ technology and enhanced sound insulation, the ACiQ GLZS5BA6010-A operates quietly during both cooling and heating cycles. This makes it ideal for homeowners who value peaceful living environments while enjoying top-notch HVAC performance.

  • SmartShift™ technology ensures quiet operation during defrost cycles

  • Enhanced sound insulation reduces noise during operation

  • Whisper-quiet performance allows for uninterrupted peace and comfort

Streamlined Installation and Easy Maintenance

The ACiQ GLZS5BA6010-A is designed with ease of installation in mind. Factory-installed components, such as pressure switches, a high-capacity muffler, and accessible service ports, reduce installation time and cost. The unit also features dual service access panels, making maintenance straightforward and hassle-free.

  • Factory-installed components reduce installation time and cost

  • Dual access panels (side and top) simplify maintenance and service

  • Pre-charged for up to 15 feet of line set for easier setup

10-Year Manufacturer Warranty for Added Peace of Mind

The ACiQ GLZS5BA6010-A heat pump condenser is backed by a 10-year limited parts warranty, giving you peace of mind with your purchase. To activate the warranty, simply complete online registration after installation. Professional installation is recommended to ensure warranty coverage.

  • 10-year parts warranty ensures long-term protection and reliability

  • Warranty activation requires online registration for full coverage

  • Professional installation is essential for warranty compliance and system efficiency

Ideal Applications

The ACiQ GLZS5BA6010-A is perfect for:

  • Homeowners with large homes needing efficient heating and cooling

  • Families looking to reduce their energy bills while maintaining comfort

  • Individuals seeking environmentally friendly HVAC solutions with R-32 refrigerant

  • Homeowners upgrading to higher-efficiency systems for enhanced comfort and savings

Important Safety Note

The ACiQ GLZS5BA6010-A uses R-32 refrigerant, and must be paired with a compatible R-32 air handler or evaporator coil. To comply with safety standards and maintain the warranty, your installation must include a refrigerant leak detection system. Not adhering to these guidelines may void your warranty and compromise safety.


ACiQ 4 Ton Multi-Positional Air Handler R32 AMST60DU1300-A

The ACiQ AMST60DU1300-A air handler is a high-performance indoor HVAC unit, engineered to deliver reliable airflow, energy efficiency, and long-term durability. This 5-ton unit is designed to handle the needs of larger residential properties with ease, while offering multi-speed ECM blower motor technology and R-32 refrigerant compatibility. Whether you're upgrading your existing system or installing a new one, this air handler ensures precise temperature control and reliable operation year-round.

Key Product Highlights:

With a 5-ton capacity, the AMST60DU1300-A air handler is ideal for homes sized 2,500 to 3,000 square feet, depending on your region and insulation levels. When paired with the appropriate condenser, this air handler can efficiently provide both cooling and heating, maximizing energy savings. Additionally, the unit is electric heat ready, which means it can be equipped with heat strips for supplemental or primary heating needs.

Product Features:

  • 5 Ton Air Handler for Larger Homes:
    Perfect for cooling and heating larger residential spaces (up to 3,000 sq. ft.), delivering efficient airflow for optimal comfort.

  • Multi-Positional Installation:
    Designed for flexible installation, the air handler can be positioned in upflow, downflow, or horizontal configurations to suit various installation environments.

  • High-Efficiency ECM Blower Motor:
    The multi-speed ECM blower motor provides precise temperature control while reducing energy consumption and operational costs.

  • R-32 Refrigerant Compatible:
    Optimized for use with R-32 refrigerant, this unit offers better energy efficiency and a lower environmental impact compared to traditional refrigerants.

  • Electric Heat Kit Compatible:
    Ready for optional electric heat strips, allowing for use as a primary heating source or as backup heat for a heat pump system.

  • All-Aluminum Evaporator Coil:
    Constructed with durable, corrosion-resistant aluminum, ensuring long-lasting performance and efficient heat exchange.

  • Quiet Operation:
    The insulated cabinet minimizes sound during operation, making it ideal for installation in homes where noise reduction is important.

  • Dual Drain and Easy Service Access:
    Dual front access panels and multiple condensate drain ports make maintenance and servicing easier and more convenient.

  • SmartFrame™ Cabinet Technology:
    The heavy-gauge SmartFrame™ cabinet structure offers increased durability and ensures a secure installation in any orientation.

  • Compact Design for Versatile Installations:
    The unit’s compact footprint makes it suitable for tight spaces such as attics, basements, or closets without sacrificing performance.

  • 10-Year Limited Parts Warranty:
    The AMST60DU1300-A is backed by ACiQ’s 10-year parts warranty when registered online, ensuring peace of mind and protection.

Quick Facts:

  • Model: ACiQ AMST60DU1300-A

  • System Type: Multi-position air handler for large residential HVAC systems

  • Airflow Capacity: 5 tons – ideal for homes between 2,500 and 3,000 sq. ft.

  • Blower Motor: Multi-speed ECM for efficient and consistent airflow

  • Refrigerant Compatibility: Designed for use with R-32 refrigerant systems

  • Installation Flexibility: Supports upflow, downflow, and horizontal installation configurations

  • Electric Heat Compatible: Ready for optional electric heat strips

  • Cabinet Construction: Heavy-gauge steel with SmartFrame™ technology

  • Evaporator Coil Material: Durable all-aluminum coil for superior heat exchange and corrosion resistance

  • Noise Reduction: Quiet, sound-insulated cabinet for minimal operational noise

  • Warranty: 10-year parts warranty with product registration

The ACiQ AMST60DU1300-A air handler is the ideal solution for larger homes requiring consistent temperature control, durability, and energy efficiency. Its advanced features, like the multi-speed ECM motor and R-32 refrigerant compatibility, ensure optimal performance for cooling and heating needs, all while keeping energy costs in check. Backed by ACiQ’s 10-year warranty, this unit is a smart, reliable choice for homeowners seeking long-term comfort.


ACiQ 5 Ton 15.2 SEER2 High Efficiency Heat Pump R32 GLZS5BA6010-A

Brand ACiQ SKU GLZS5BA6010-A
Weight (in lbs) 329 Brand/Manufacturer ACiQ
Replaces GSZ160601 Product Features New Refrigerant Compliant, Two Stage Condenser
Cooling BTU 60,000 Heating BTU 60,000
Decibel Level (dBA) 76 Horsepower 0.2 HP
Refrigerant R32 SEER2 (Efficiency) 15.2
Condenser Stages Two Stage Compressor Type Scroll
Liquid Line 3/8" Suction Line 1 1/8"
Electrical 208/230v 1 Phase 60Hz Max Breaker Size 50 Amps
Min. Breaker Size 33.0 Amps Tonnage 5 Ton
Connection Sweat Height 41 5/8"
Width 35 1/2" Depth 35 1/2"
Warranty 10 Years Parts with Online Registration

ACiQ 4 Ton Multi-Positional Air Handler R32 AMST60DU1300-A

Brand ACiQ SKU AMST60DU1300-A
Weight (in lbs) 167 Brand/Manufacturer ACiQ
Product Features New Refrigerant Compliant Blower Motor Multi-Speed Direct Drive ECM Motor
Maximum CFM 2070 Horsepower 0.75 HP
Electric Backup Heat Capabilities (Optional) 3 Kilowatts, 5 Kilowatts, 8 Kilowatts, 10 Kilowatts, 15 Kilowatts, 20 Kilowatts Refrigerant R32
Liquid Valve Size 3/8" Suction Valve Size 7/8"
Electrical 208/240v 1 Phase 60Hz Max Breaker Size 15 Amps
Min. Breaker Size 8.6 Amps Tonnage 5 Ton
Connection 3/4" FPT Height 58"
Width 24 5/8" Depth 21"
Warranty 10 Years Parts with Online Registration

ACiQ 5 Ton 15.2 SEER2 High Efficiency Heat Pump R32 GLZS5BA6010-A

Warranty Type Parts
Standard Warranty 5-Year Parts
Registered Warranty 10-Year Parts

ACiQ 5 Ton Multi-Positional Air Handler R32 AMST60DU1300-A

Warranty Type Parts
Standard Warranty 5-Year Parts
Registered Warranty 10-Year Parts

ACiQ 5 Ton 15.2 SEER2 High Efficiency Heat Pump R32 GLZS5BA6010-A

Installation Manual

Specification Sheets

Service Manual

Application Guide

Warranty Information

ACiQ 5 Ton Multi-Positional Air Handler R32 AMST60DU1300-A

Specification Sheets

Warranty Information

We ship freight to the 48 contiguous states, excluding Hawaii and Alaska. Some shipping restrictions may apply. Liftgate services may incur an additional fee, which can be added at checkout.

Order Processing: Orders are processed within 1-3 business days (excluding weekends). Orders placed on Fridays will be processed the next business day. Once shipped, you’ll receive an email confirmation with tracking details. Backordered products may have longer processing times, and we will notify you of any delays.

Arrival of Goods: Freight delivery times depend on the carrier's schedule and routing. Estimated delivery times are provided at checkout. The carrier will contact you to arrange delivery, and you must be present to sign for the shipment.

Damages: Upon delivery, inspect your shipment carefully for any damage or discrepancies. Note any issues on the carrier’s delivery receipt and notify us within 24 hours. Claims made after this timeframe may be denied. Photographic proof is required for processing claims. Report damages or discrepancies immediately at support@hvacstore.com.

Returns: For returns unrelated to damage, contact us at support@hvacstore.com for authorization. Return shipping costs are the customer’s responsibility, and a 20% restocking fee applies. Items must be in original packaging and condition for a refund.

Delivery Receipt: Before signing the delivery receipt, inspect the shipment for any damage. Your signature confirms acceptance of the delivery unless issues are noted.

Policy Updates: Our shipping policy may change, and updates will be communicated via our website or other channels. For any questions, contact The HVAC Store at support@hvacstore.com or call (833) 658-3387.

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very reliable company and great prices

Bought a few units from this company and they were very friendly and easy to work with. Either matched prices or beat the price and had fast shipping also.

Excellent company to purchase from

I wasn’t to sure about if this company could deliver it quickly but it arrived within a week. No issues. I needed this one for parts as my first one that I installed a year ago had the ecm go out on the blower fan. Parts are hard to come by for this Chinese brand. I think the ecm went out due to condensation in the main supply plenum dripping onto fan motor. I do like this ac unit but hope the fan lasts longer than a year. I covered the fan ecm with flex seal tape.

Goodman 5 Ton System

Excellent value, customer sales support (a human called to confirm online order... greatly appreciated!), fast shipping. Very happy customer.

A + Company

Great price, communication and service I will be buying another furnace from them Fantastic !

Sale representative Lopez was very experienced and professional. I would recommend this company to any one and I am looking forward to work with Lopez again.


ACiQ 5 Ton 15.2 SEER2 High Efficiency Heat Pump R32 GLZS5BA6010-A

The ACiQ GLZS5BA6010-A 5 Ton Heat Pump Condenser is engineered to provide energy-efficient heating and cooling for larger homes. With cutting-edge technology and superior build quality, this heat pump condenser offers long-lasting comfort while helping you save money on energy bills. Designed to deliver efficient performance, the GLZS5BA6010-A is perfect for homeowners looking for a reliable, high-efficiency HVAC solution for year-round climate control.

High Efficiency for Significant Savings

The ACiQ GLZS5BA6010-A features a 15.2 SEER2 efficiency rating, ensuring excellent energy savings over time. With its high efficiency, you’ll notice a reduction in energy bills compared to traditional models. This heat pump condenser is an ideal choice for those seeking energy savings without compromising on comfort.

  • 15.2 SEER2 rating helps save up to 12% on energy costs compared to lower efficiency units

  • Improved energy efficiency translates into long-term savings

  • Eco-friendly performance with reduced energy consumption for sustainable living

R-32 Refrigerant for Superior Cooling and Reduced Environmental Impact

The ACiQ GLZS5BA6010-A uses R-32 refrigerant, an eco-friendly option that complies with the Clean Air Act's latest refrigerant requirements. This modern refrigerant ensures superior cooling performance while reducing environmental impact, making it a smart choice for environmentally conscious homeowners.

  • R-32 refrigerant provides optimal cooling and reduces environmental impact

  • Low-GWP refrigerant lowers carbon emissions for eco-friendly operation

  • Complies with the latest Clean Air Act refrigerant standards for environmental sustainability

5 Ton Capacity – Perfect for Large Homes

With a 5-ton capacity, the ACiQ GLZS5BA6010-A is ideally suited for larger homes, typically between 3,000 and 3,500 sq. ft. Depending on insulation and local climate conditions, this heat pump condenser delivers efficient and reliable heating and cooling, ensuring your home stays comfortable year-round.

  • 5-ton capacity covers larger homes, providing consistent heating and cooling

  • Ideal for homes with extensive square footage or higher heating/cooling demands

  • Ensures optimal comfort even in extreme temperature climates when paired with compatible systems

Long-lasting Durability in Any Condition

The ACiQ GLZS5BA6010-A heat pump is designed for durability and reliability. Its rugged cabinet is coated with a baked-on polyester finish, offering resistance against harsh weather conditions. The unit is also compliant with 2010 Florida Building Code standards for hurricane-like conditions when properly installed.

  • Cabinet approved for up to 500 hours of salt spray exposure for superior durability

  • Weather-resistant coating helps prevent rust, corrosion, and paint damage

  • Built to withstand harsh outdoor conditions and protect your investment

Quiet Operation for Maximum Comfort

With advanced SmartShift™ technology and enhanced sound insulation, the ACiQ GLZS5BA6010-A operates quietly during both cooling and heating cycles. This makes it ideal for homeowners who value peaceful living environments while enjoying top-notch HVAC performance.

  • SmartShift™ technology ensures quiet operation during defrost cycles

  • Enhanced sound insulation reduces noise during operation

  • Whisper-quiet performance allows for uninterrupted peace and comfort

Streamlined Installation and Easy Maintenance

The ACiQ GLZS5BA6010-A is designed with ease of installation in mind. Factory-installed components, such as pressure switches, a high-capacity muffler, and accessible service ports, reduce installation time and cost. The unit also features dual service access panels, making maintenance straightforward and hassle-free.

  • Factory-installed components reduce installation time and cost

  • Dual access panels (side and top) simplify maintenance and service

  • Pre-charged for up to 15 feet of line set for easier setup

10-Year Manufacturer Warranty for Added Peace of Mind

The ACiQ GLZS5BA6010-A heat pump condenser is backed by a 10-year limited parts warranty, giving you peace of mind with your purchase. To activate the warranty, simply complete online registration after installation. Professional installation is recommended to ensure warranty coverage.

  • 10-year parts warranty ensures long-term protection and reliability

  • Warranty activation requires online registration for full coverage

  • Professional installation is essential for warranty compliance and system efficiency

Ideal Applications

The ACiQ GLZS5BA6010-A is perfect for:

  • Homeowners with large homes needing efficient heating and cooling

  • Families looking to reduce their energy bills while maintaining comfort

  • Individuals seeking environmentally friendly HVAC solutions with R-32 refrigerant

  • Homeowners upgrading to higher-efficiency systems for enhanced comfort and savings

Important Safety Note

The ACiQ GLZS5BA6010-A uses R-32 refrigerant, and must be paired with a compatible R-32 air handler or evaporator coil. To comply with safety standards and maintain the warranty, your installation must include a refrigerant leak detection system. Not adhering to these guidelines may void your warranty and compromise safety.


ACiQ 4 Ton Multi-Positional Air Handler R32 AMST60DU1300-A

The ACiQ AMST60DU1300-A air handler is a high-performance indoor HVAC unit, engineered to deliver reliable airflow, energy efficiency, and long-term durability. This 5-ton unit is designed to handle the needs of larger residential properties with ease, while offering multi-speed ECM blower motor technology and R-32 refrigerant compatibility. Whether you're upgrading your existing system or installing a new one, this air handler ensures precise temperature control and reliable operation year-round.

Key Product Highlights:

With a 5-ton capacity, the AMST60DU1300-A air handler is ideal for homes sized 2,500 to 3,000 square feet, depending on your region and insulation levels. When paired with the appropriate condenser, this air handler can efficiently provide both cooling and heating, maximizing energy savings. Additionally, the unit is electric heat ready, which means it can be equipped with heat strips for supplemental or primary heating needs.

Product Features:

  • 5 Ton Air Handler for Larger Homes:
    Perfect for cooling and heating larger residential spaces (up to 3,000 sq. ft.), delivering efficient airflow for optimal comfort.

  • Multi-Positional Installation:
    Designed for flexible installation, the air handler can be positioned in upflow, downflow, or horizontal configurations to suit various installation environments.

  • High-Efficiency ECM Blower Motor:
    The multi-speed ECM blower motor provides precise temperature control while reducing energy consumption and operational costs.

  • R-32 Refrigerant Compatible:
    Optimized for use with R-32 refrigerant, this unit offers better energy efficiency and a lower environmental impact compared to traditional refrigerants.

  • Electric Heat Kit Compatible:
    Ready for optional electric heat strips, allowing for use as a primary heating source or as backup heat for a heat pump system.

  • All-Aluminum Evaporator Coil:
    Constructed with durable, corrosion-resistant aluminum, ensuring long-lasting performance and efficient heat exchange.

  • Quiet Operation:
    The insulated cabinet minimizes sound during operation, making it ideal for installation in homes where noise reduction is important.

  • Dual Drain and Easy Service Access:
    Dual front access panels and multiple condensate drain ports make maintenance and servicing easier and more convenient.

  • SmartFrame™ Cabinet Technology:
    The heavy-gauge SmartFrame™ cabinet structure offers increased durability and ensures a secure installation in any orientation.

  • Compact Design for Versatile Installations:
    The unit’s compact footprint makes it suitable for tight spaces such as attics, basements, or closets without sacrificing performance.

  • 10-Year Limited Parts Warranty:
    The AMST60DU1300-A is backed by ACiQ’s 10-year parts warranty when registered online, ensuring peace of mind and protection.

Quick Facts:

  • Model: ACiQ AMST60DU1300-A

  • System Type: Multi-position air handler for large residential HVAC systems

  • Airflow Capacity: 5 tons – ideal for homes between 2,500 and 3,000 sq. ft.

  • Blower Motor: Multi-speed ECM for efficient and consistent airflow

  • Refrigerant Compatibility: Designed for use with R-32 refrigerant systems

  • Installation Flexibility: Supports upflow, downflow, and horizontal installation configurations

  • Electric Heat Compatible: Ready for optional electric heat strips

  • Cabinet Construction: Heavy-gauge steel with SmartFrame™ technology

  • Evaporator Coil Material: Durable all-aluminum coil for superior heat exchange and corrosion resistance

  • Noise Reduction: Quiet, sound-insulated cabinet for minimal operational noise

  • Warranty: 10-year parts warranty with product registration

The ACiQ AMST60DU1300-A air handler is the ideal solution for larger homes requiring consistent temperature control, durability, and energy efficiency. Its advanced features, like the multi-speed ECM motor and R-32 refrigerant compatibility, ensure optimal performance for cooling and heating needs, all while keeping energy costs in check. Backed by ACiQ’s 10-year warranty, this unit is a smart, reliable choice for homeowners seeking long-term comfort.


ACiQ 5 Ton 15.2 SEER2 High Efficiency Heat Pump R32 GLZS5BA6010-A

Brand ACiQ SKU GLZS5BA6010-A
Weight (in lbs) 329 Brand/Manufacturer ACiQ
Replaces GSZ160601 Product Features New Refrigerant Compliant, Two Stage Condenser
Cooling BTU 60,000 Heating BTU 60,000
Decibel Level (dBA) 76 Horsepower 0.2 HP
Refrigerant R32 SEER2 (Efficiency) 15.2
Condenser Stages Two Stage Compressor Type Scroll
Liquid Line 3/8" Suction Line 1 1/8"
Electrical 208/230v 1 Phase 60Hz Max Breaker Size 50 Amps
Min. Breaker Size 33.0 Amps Tonnage 5 Ton
Connection Sweat Height 41 5/8"
Width 35 1/2" Depth 35 1/2"
Warranty 10 Years Parts with Online Registration

ACiQ 4 Ton Multi-Positional Air Handler R32 AMST60DU1300-A

Brand ACiQ SKU AMST60DU1300-A
Weight (in lbs) 167 Brand/Manufacturer ACiQ
Product Features New Refrigerant Compliant Blower Motor Multi-Speed Direct Drive ECM Motor
Maximum CFM 2070 Horsepower 0.75 HP
Electric Backup Heat Capabilities (Optional) 3 Kilowatts, 5 Kilowatts, 8 Kilowatts, 10 Kilowatts, 15 Kilowatts, 20 Kilowatts Refrigerant R32
Liquid Valve Size 3/8" Suction Valve Size 7/8"
Electrical 208/240v 1 Phase 60Hz Max Breaker Size 15 Amps
Min. Breaker Size 8.6 Amps Tonnage 5 Ton
Connection 3/4" FPT Height 58"
Width 24 5/8" Depth 21"
Warranty 10 Years Parts with Online Registration

ACiQ 5 Ton 15.2 SEER2 High Efficiency Heat Pump R32 GLZS5BA6010-A

Warranty Type Parts
Standard Warranty 5-Year Parts
Registered Warranty 10-Year Parts

ACiQ 5 Ton Multi-Positional Air Handler R32 AMST60DU1300-A

Warranty Type Parts
Standard Warranty 5-Year Parts
Registered Warranty 10-Year Parts

ACiQ 5 Ton 15.2 SEER2 High Efficiency Heat Pump R32 GLZS5BA6010-A

Installation Manual

Specification Sheets

Service Manual

Application Guide

Warranty Information

ACiQ 5 Ton Multi-Positional Air Handler R32 AMST60DU1300-A

Specification Sheets

Warranty Information

We ship freight to the 48 contiguous states, excluding Hawaii and Alaska. Some shipping restrictions may apply. Liftgate services may incur an additional fee, which can be added at checkout.

Order Processing: Orders are processed within 1-3 business days (excluding weekends). Orders placed on Fridays will be processed the next business day. Once shipped, you’ll receive an email confirmation with tracking details. Backordered products may have longer processing times, and we will notify you of any delays.

Arrival of Goods: Freight delivery times depend on the carrier's schedule and routing. Estimated delivery times are provided at checkout. The carrier will contact you to arrange delivery, and you must be present to sign for the shipment.

Damages: Upon delivery, inspect your shipment carefully for any damage or discrepancies. Note any issues on the carrier’s delivery receipt and notify us within 24 hours. Claims made after this timeframe may be denied. Photographic proof is required for processing claims. Report damages or discrepancies immediately at support@hvacstore.com.

Returns: For returns unrelated to damage, contact us at support@hvacstore.com for authorization. Return shipping costs are the customer’s responsibility, and a 20% restocking fee applies. Items must be in original packaging and condition for a refund.

Delivery Receipt: Before signing the delivery receipt, inspect the shipment for any damage. Your signature confirms acceptance of the delivery unless issues are noted.

Policy Updates: Our shipping policy may change, and updates will be communicated via our website or other channels. For any questions, contact The HVAC Store at support@hvacstore.com or call (833) 658-3387.

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